Sunday, October 31, 2010

Sunday's Signpost

Seen on a food booth at a downtown street fair in Indiana... very smart to take customer comments and turn them into advertising testimonials!

Friday, October 29, 2010

Bathroom Blogfest signpost

Loved this sign at San Jose International Airport... makes the connection between our behavior and the lovely nearby wetlands. Tells me they are serious about recycling. And it's clear they want to hear from me. Great communication!

This year's Bathroom Blogfest included 30+ bloggers from all over the world, writing about the importance of bathrooms and other forgotten spaces in the customer experience. Check out the group blog here, and be sure to visit the other bloggers listed below for interesting and insightful posts.

Here are the other bloggers participating:

BloggerBlog NameBlog URL
Susan AbbottCustomer Experience Crossroadshttp://www.customercrossroads.com/customercrossroads/
Paul AnaterKitchen and Residential Designhttp://www.KitchenAndResidentialDesign.com
Shannon BilbyBig Bob's Outlethttp://blog.bigbobsoutlet.com/
Shannon BilbyCarpets N More Bloghttp://blog.carpetsnmore.com/
Shannon BilbyDolphin Carpet Bloghttp://blog.dolphincarpet.com/
Shannon BilbyFrom The Floors Uphttp://fromthefloorsup.com/
Shannon BilbyMy Big Bob's Bloghttp://blog.mybigbobs.com/
Toby Bloomberg Diva Marketinghttp://bloombergmarketing.blogs.com/bloomberg_marketing/
Laurence Borel Blog Till You Drophttp://www.laurenceborel.com/
Bill BuyokAvente Tile Talk Bloghttp://tiletalk.blogspot.com/
Jeanne Byington The Importance of Earnest Servicehttp://blog.jmbyington.com/
Becky CarrollCustomers Rock!http://customersrock.net/
Marianna Chapman Results Revolutionhttp://www.resultsrevolution.com
Katie Clark Practial Katiehttp://practicalkatie.blogspot.com/
Nora DePalma American Standard's Professor Toilethttp://www.professortoilet.com/
Nora DePalma O'Reilly DePalma: The Bloghttp://www.oreilly-depalma.com/blog/
Leigh Durst LivePath Experience Architect Webloghttp://livepath.blogspot.com/
Valerie FritzThe AwarepointBloghttp://www.awarepointblog.com/
Iris GarrottChecking In and Checking Outhttp://circulating.wordpress.com/
Tish GrierThe Constant Observerhttp://spap-oop.blogspot.com
Renee LeCroyYour Fifth Wallhttp://yourfifthwall.com/
Joseph MichelliDr. Joseph Michelli's Blogwww.josephmichelli.com/blog
Veronika MillerModenus Bloghttp://www.modenus.com/blog
Arpi NalbandianTILE Magazine Editor Bloghttp://www.tilemagonline.com/Articles/Blog_Nalbandian
Maria PalmaPeople 2 People Servicehttp://www.people2peopleservice.com/
Reshma Bachwani ParitoshThe Qualitative Research Bloghttp://www.onqualitativeresearch.blogspot.com/
David PolinchockPolinchock's Ponderingshttp://blog.polinchock.com/
Victoria Redshaw & Shelley Pond Scarlet Opus Trends Bloghttp://trendsblog.co.uk/
David ReichMy 2 Centshttp://reichcomm.typepad.com/my_weblog/
Sandy Renshaw Around Des Moineshttp://www.arounddesmoines.com/
Sandy Renshaw Purple Wrenhttp://www.purplewren.com/
Bethany RichmondCarpet and Rug Institute Bloghttp://www.carpet-and-rug-institute-blog.com/
Bruce SandersRIMtailing Bloghttp://rimtailing.blogspot.com/
Steve TokarPlease Be Seatedhttp://stevetokar.wordpress.com/
Carolyn TownesBecoming a Woman of Purposehttp://spiritwomen.blogspot.com/
Stephanie WeaverExperienceologyhttp://experienceology.blogspot.com/
Christine B. WhittemoreFlooring The Consumerhttp://flooringtheconsumer.blogspot.com/
Christine B. WhittemoreSimple Marketing Bloghttp://www.simplemarketingblog.com/
Christine & Ted WhittemoreSmoke Rise & Kinnelon Bloghttp://smokerise-nj.blogspot.com/
Christine B. WhittemoreThe Carpetology Bloghttp://carpetology.blogspot.com/
Linda WrightLindaLoo Build Business With Better Bathroomshttp://lindaloo.com/

Monday, October 25, 2010

Bathroom Blogfest 2010: Stuck in the 60s

This year's Bathroom Blogfest includes 30+ bloggers from all over the world, writing about the importance of bathrooms and other forgotten spaces in the customer experience. Check out the group blog here, and be sure to visit the other bloggers listed below for insightful posts all week.

My topic today is forgotten spaces (because I've written so much about bathrooms.)

Airports are the epitome of forgotten spaces, and Chicago's O'Hare has its moments. But they are also doing a few things really well.

We happened to fly out of the oldest terminal in O'Hare, which is still a bit stuck in the 60s.
Courtesy of Pleasant Family shopping blog: http://pleasantfamilyshopping.blogspot.com
What I loved is what they've done with it... creating a beautiful waiting space in between concourses, using teenager's art to liven up the windows and artist-painted benches to create wonderful, special places to hang out.


Here are the other bloggers participating:

BloggerBlog NameBlog URL
Susan AbbottCustomer Experience Crossroadshttp://www.customercrossroads.com/customercrossroads/
Paul AnaterKitchen and Residential Designhttp://www.KitchenAndResidentialDesign.com
Shannon BilbyBig Bob's Outlethttp://blog.bigbobsoutlet.com/
Shannon BilbyCarpets N More Bloghttp://blog.carpetsnmore.com/
Shannon BilbyDolphin Carpet Bloghttp://blog.dolphincarpet.com/
Shannon BilbyFrom The Floors Uphttp://fromthefloorsup.com/
Shannon BilbyMy Big Bob's Bloghttp://blog.mybigbobs.com/
Toby Bloomberg Diva Marketinghttp://bloombergmarketing.blogs.com/bloomberg_marketing/
Laurence Borel Blog Till You Drophttp://www.laurenceborel.com/
Bill BuyokAvente Tile Talk Bloghttp://tiletalk.blogspot.com/
Jeanne Byington The Importance of Earnest Servicehttp://blog.jmbyington.com/
Becky CarrollCustomers Rock!http://customersrock.net/
Marianna Chapman Results Revolutionhttp://www.resultsrevolution.com
Katie Clark Practial Katiehttp://practicalkatie.blogspot.com/
Nora DePalma American Standard's Professor Toilethttp://www.professortoilet.com/
Nora DePalma O'Reilly DePalma: The Bloghttp://www.oreilly-depalma.com/blog/
Leigh Durst LivePath Experience Architect Webloghttp://livepath.blogspot.com/
Valerie FritzThe AwarepointBloghttp://www.awarepointblog.com/
Iris GarrottChecking In and Checking Outhttp://circulating.wordpress.com/
Tish GrierThe Constant Observerhttp://spap-oop.blogspot.com
Renee LeCroyYour Fifth Wallhttp://yourfifthwall.com/
Joseph MichelliDr. Joseph Michelli's Blogwww.josephmichelli.com/blog
Veronika MillerModenus Bloghttp://www.modenus.com/blog
Arpi NalbandianTILE Magazine Editor Bloghttp://www.tilemagonline.com/Articles/Blog_Nalbandian
Maria PalmaPeople 2 People Servicehttp://www.people2peopleservice.com/
Reshma Bachwani ParitoshThe Qualitative Research Bloghttp://www.onqualitativeresearch.blogspot.com/
David PolinchockPolinchock's Ponderingshttp://blog.polinchock.com/
Victoria Redshaw & Shelley Pond Scarlet Opus Trends Bloghttp://trendsblog.co.uk/
David ReichMy 2 Centshttp://reichcomm.typepad.com/my_weblog/
Sandy Renshaw Around Des Moineshttp://www.arounddesmoines.com/
Sandy Renshaw Purple Wrenhttp://www.purplewren.com/
Bethany RichmondCarpet and Rug Institute Bloghttp://www.carpet-and-rug-institute-blog.com/
Bruce SandersRIMtailing Bloghttp://rimtailing.blogspot.com/
Steve TokarPlease Be Seatedhttp://stevetokar.wordpress.com/
Carolyn TownesBecoming a Woman of Purposehttp://spiritwomen.blogspot.com/
Stephanie WeaverExperienceologyhttp://experienceology.blogspot.com/
Christine B. WhittemoreFlooring The Consumerhttp://flooringtheconsumer.blogspot.com/
Christine B. WhittemoreSimple Marketing Bloghttp://www.simplemarketingblog.com/
Christine & Ted WhittemoreSmoke Rise & Kinnelon Bloghttp://smokerise-nj.blogspot.com/
Christine B. WhittemoreThe Carpetology Bloghttp://carpetology.blogspot.com/
Linda WrightLindaLoo Build Business With Better Bathroomshttp://lindaloo.com/

Sunday, October 24, 2010

Sunday, October 17, 2010

Social media workshop at Portland Art Museum

Thanks to everyone who participated today... we had 20 attendees representing Portland, Seattle, Hawai'i, and Utah, plus Oakland, San Francisco, and San Diego. It was a really fun session, with some presentations mixed in with small group discussion and Q & A. Here are some quick moments... James Leventhal of the Contemporary Jewish Museum started us off with a fantastic overview of web 2.0 and what it means for museums... and later Mark Patel of OMSI gave us the overview of his small group discussion.

Sunday's Signpost

Loved this juxtaposition in Amish country, near Ft. Wayne, IN.

Wednesday, October 13, 2010

Visitor experience at Conner Prairie Interactive History Park

I had the pleasure of making a field trip Conner Prairie, famous for its living history, which recently changed its name from a museum to an "interactive history park." I was curious to see if the newer style of interpretation, as shown in their CD-ROM Opening Doors, was as effective as I'd heard. This post will cover the first person interpretation, done mainly in the section called Prairietown. The buildings are not original to the site, but are all old buildings moved from other locations in Indiana.
Everyone you see in this area is in period attire, unless a staff member has entered from another area. But they still don't break character. Here's a short clip, including one amazing volunteer named Iris O'Donnell who is 12.

In the doctor's house... apothecary items made from their garden.
Handbills outside buildings tell changing stories.
A room at the Golden Eagle Inn, where you learn that you would share this bed.
Kitties are part of the story, and probably offer vector control as well.
Toys invite kids to jump in and play.
Here are the invites for the daily party, which visitors can help write out or take with them.
I loved how everything was touchable and nearly all the buildings were staffed, had fires going, and had food cooking. It was a truly remarkable museum experience! More in another post about some other aspects of the Conner Prairie visitor experience.

Sunday, October 10, 2010

Sunday's Signpost

Never thought I'd see a regulatory sign like this... but there it was atOuabache State Park in Indiana, clearly in Amish country.