Thursday, December 10, 2009

Customer Service in Museums: online class

Last year I wrote a book review on How to Talk to Customers. I'm thrilled to have hosted author Tom Larkin in the Experienceology virtual classroom on Tuesday 12/15/09 to answer customer service questions relating to museums. We covered hiring practices (including "hiring" volunteers), training tips, and specific issues sent in by the attendees, like dealing with difficult people and front desk issues.

The virtual classroom was limited to 50 seats, in order for everyone to get their questions answered and have a good experience. The class was $35 for individuals, and group rates are always available on a sliding scale.

Here's a sample from the class:


All live webinars are recorded and then made available on-demand as downloads for your convenience. Attendees get the recording for free. The downloads are priced at $10, an amazing value compared to traveling to a conference or paying for a local class. Here's the link to the download. We hope to see you in the virtual classroom soon!

Friday, December 04, 2009

Comfort and the museum visitor experience, part 2

Here's the second part of the series, featuring exhibit elements. For the background on this workshop, read this post.