Wednesday, August 19, 2009

The visitor experience at Madrid Barajas Airport

Travel with me to Madrid's international airport in this 4-minute video podcast.

I examine the visitor experience at Madrid's Barajas International Airport during a LONG layover, including wayfinding, retail display, family-friendly touches, and comfort elements like seating. You'll learn why we ended up at the wine bar more than once. (Hint: it wasn't the wine.)

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