Michael is the author of Fired Up or Burned Out: Reignite Your Team's Passion, Creativity, and Productivity. He's also recently published a free e-book called The Connection Culture: A New Source of Competitive Advantage, which you can download here.
Michael's research shows three aspects of organizational culture that contribute to higher levels of connection among employees: vision, value, and voice. I liked how he gave examples from a variety of businesses for each, as well as linking our discussion to nonprofits like museums.
Connection creates a number of benefits for an organization or business, including:
- higher productivity (and therefore increased revenue)
- lower employee turnover
- more engaged employees who can provide better customer (or visitor) experiences.
Technorati Tags: visitor experience, connection culture, Michael Lee Stallard, Fired Up or Burned Out