He doesn't just comment on all the things he sees that are "broken," he suggests how to fix them. Reading his blog just taught me how to be a more effective blogger by explaining how to use something called trackback (which I was familiar was but couldn't figure out how to use). His post about ballots being designed wrong is so right, and funny, and just sad. I applaud his quest to make the world a better place for all of us to use. So, this post is in honor of Seth. Let's see if my trackback worked :)
Tip of the Day: Use your communication to offer skills or ideas to other business owners or customers that they might find helpful. Guess what? You just increased the value of your brand, simply by being nice.
Technorati Tags: customer experience, customer service, Seth Godin